Customer Service

 

 

 

Ordering & Payment

Placing your order on our website is easy and secure. Simply add the item to your cart and proceed to checkout. We accept payments via Visa, MasterCard, Discover, Amex, PayPal and Google Checkout. We will confirm your purchase via email immediately.

All transactions are secured via Secure Socket Layer (SSL).  This is indutry standard for protecting consumer data.  We take your privacy and security seriously.

 

Returns

We accept returns on all items within 30 days of delivery. All items must be returned in the same condition they were received. All manuals and packaging must be in place and the item should not have been installed for use (test fitting only). All returns must be in their original retail packaging. Any returns not meeting this criteria will not be honored. All returns are subject to a 15% restocking fee and the original freight charge is non-refundable. If the item was purchased using a free shipping promotion, the actual cost of freight will be deducted from the refund amount. Returns are processed within 1-2 days of receipt. All refunds are returned to the original payment method and should be in your account within 5-7 business days.

 

Exchanges

If you need to exchange an item, you will first need to return the original item for a refund then purchase the new item you are interested in. If you are unable to wait for the return period, you are welcome to purchase the new item first then return the old item afterwards. If you purchase a new item to replace an item you wish to exchange, we will extend your return period for the old item only for 45 total days (+15 days).

 

Warranty

All of the merchandise we carry is covered by either the manufacturers warranty or the Complete Auto Source guarantee. We guarantee every item we sell to be free of defect and issue for no shorter than 45 days from the date of delivery. Should your items fail to perform as advertised, we will gladly replace the item for you at no charge. To redeem a warranty, we will first look at the warranty coverage for the product you are claiming, then provide you with the correct channels & actions to get a replacement. Some manufacturers handle the warranties directly; some are handled by our company. We will help you understand the nature of your product and get it replaced quickly. Warranty replacement times vary greatly per manufacturer and product. On average, expect 4-5 business days to apply and approve your coverage, then another 7-10 business days to deliver a new product.

 

Shipping & Delivery

Shipping rates vary per product and delivery address. We do offer free shipping on a wide variety of products which are shipping inside of the United States. Each product we sell is advertised with an estimated shipping time. This is the amount of time it will take to build & ship your order. This time frame varies from product to product and is clearly displayed on the product page. We ship our product via a range of carriers like UPS, FedEx and USPS. We try to offer the best rate possible to our customers and are able to do this by using a waide range of carriers. After your item is shipped, please allow 2-5 business days for delivery to your door. The amount of time depends on your location and the warehouse in which we shipped your order from. We will provide a tracking number via email within 24 hours of your order shipping. This tracking number will allow you to easily check the status of your order online and see an exact delivery date & time. We want you to feel safe shopping at Complete Auto Source. Every package we ship is insured for the full face value. If it gets lost or damaged, you are covered. Refund or replacement... you call it.

 

Website Terms & Conditions

Learn what we expect from the viewers of our site.  To view our full terms and conditions of website use, please click here.

 

Privacy Policy

We value your privacy.  To learn how we protect and use the data we collect, please click here.  If you have questions about how we use your information, please do not hesitate to contact us.

 

Contact Us

We would love to hear from you!  Visit our contact us page for information on how to get in touch!